By registering, accessing or using our Services including visiting our site or mobile apps, you agree and confirm that you accept the requirements, policies, and practices provided in this Privacy Policy and you strictly acknowledge and adhere to practices, requirements, and/or policies outlined in this Privacy Policy which may from time to time be amended. In addition, by accepting the Policy and the User Agreement in registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:

Additionally, complying with our legal and regulatory obligations (including fraud prevention, anti-money laundering and sanction screening). This includes checking the information you provide to us against information from our PEP & Sanction Screening software.

Personal data includes information that we collect and process about you depending on the products or services you obtain or receive. Typically, we process the following information:

We may only be able to collect your Personal Information if you voluntarily provided said information to us. We note that if you wish to opt out or do not provide any of the Personal Information, we will not be able to process the required transactions. In such a situation, we will not be in a position to continue to provide you access and use of our website for the Services.

We may use your Personal Information to send you marketing communications, communicate with you about our Services, and let you know about our policies and terms.

We also use your Personal Information to respond to you when you contact us.
We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

We may combine your information with information we collect from other companies and use it to improve and personalize our services, content, and advertising.

You have the right at any time to unsubscribe from receiving marketing information

UAEPay reserves the right (and you authorize UAEPay) to share or disclose your Personal Information when UAEPay determines, in its sole discretion, that the disclosure of such Personal Information is necessary or appropriate

We may also share your personal information with:

The personal information that we collect from you may be transferred to, and stored at, a destination outside the UAE. It may also be processed by staff operating outside the UAE who work for us or for one of our suppliers (including third party product issuers). By submitting your personal information, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure that such personal information is treated securely and in accordance with this Privacy Statement.

Your password (and other factors such as one-time password or authentication codes or UAEPASS credentials) is the key to your account / wallet. Use unique numbers and letters, and do not disclose your UAEPay password or OTPs (one-time password) or authentication codes or UAEPASS sign-in to UAEPay approvals to anyone. You are responsible for keeping your Login ID, Password, Mobile Device, and Email Account safe and confidential. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account / wallet. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your account credentials or OTP (one-time password) has been compromised for any reason, you should immediately notify UAEPay and change your password. If your email address or your mobile device changes or if you notice unauthorized access or unusual activities on your UAEPay account, you are responsible for informing us of that change. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy Policy or the Terms of Use.

Also, in compliance with the provisions of Article 21 of the PDPL, UAEPay, as an added protection mechanism, undertakes to conduct Data Protection Impact Assessment (DPIA) prior to the processing of the information that involves new technologies.

We implement security measures to ensure protection of your Personal information, and we adhere to the applicable laws, rules, and regulations in relation to the collection, retention, and protection of data privacy.

When you request us to close your e-wallet for the service, access to your account will not be possible, and we will delete all account credentials. However, portions of your Personal Information may remain on our production servers indefinitely. We reserve the right to use this aggregate data to improve our service and for other lawful purposes. Your data may also remain on a backup server but will be removed within a commercially reasonable period. Also, please note that we also may need to store your data as required by federal, state, or local law or by our regulators or to defend ourselves in any lawsuit brought by yourself or any third-party.

In case your Personal Information is required to be disclosed under an order of a court, regulatory, tax, law enforcement, governmental and/or judicial authority or under any law, you agree and acknowledge that we have the right to disclose your Personal Information for meeting such an order. You, therefore, agree not to take any action and/or waive your rights to take any action against us, including our affiliates, for the disclosure of your Personal Information in these circumstances.

You can see, review, and change most of your personal information by signing on to UAEPay. It is your responsibility to keep your Personal Information up to date by updating your profile on the UAEPay App / Web. We are not responsible for costs or other issues arising from you not keeping your Personal Information up to date.

When transmitting personal information over the internet, please bear in mind that this is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of information transmitted to the Website.

We assure you that UAEPay provides the utmost level of security measures towards processing of the information in compliance with the provisions of the PDPL. As required by the said law, UAEPay shall provide for

We may transfer your personal data to other countries where our service providers maintain operations. When we do this, we'll ensure it has an appropriate level of protection and that the transfer is lawful. This includes using standard contractual clauses for transfers of personal data.

UAEPay offers industry-standard practices and security measures to safeguard and secure the Personal Information we collect. However, UAEPay shall not be liable for any breach of security measures or for hacking which is beyond our reasonable control.

Any partners we work with have been selected in accordance with our security policies and practices and are bound by confidentiality obligations. They may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. Except as otherwise expressly included in this Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are bidders, buyers, or sellers on our sites or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. UAEPay does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

We may amend the Policy at any time by posting the amended terms on this site. All amended terms automatically take effect from the day they are posted on the site. In addition, we will notify you through email for any changes in this policy.

By law, you have several rights (subject to certain conditions) when it comes to your information. These include the right to ask us what information we hold about you, and to request us to modify any incorrect details, add missing information, or to delete the information we hold (if allowed by law). You also have the right to object to us processing your data or ask us to restrict processing your information. You can obtain further information or exercise any of these rights by contacting us through available channels.

If you have given your consent to anything we do with your information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your information at any time by contacting us through available channels.

Any changes we make to our Privacy Statement in the future will be posted on this page. Please do check our Privacy Statement from time to time to take notice of any changes made. By providing us with your personal information, using the Website and/or mobile apps after we have changed the terms of our Privacy Statement, you will be deemed to have accepted these changes.

This Privacy Statement was last updated in Oct 2025.

Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed via
https://www.UAEPay.ae/en/support